Privacy Policy

At Silnovo, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your personal data when you visit or make a purchase from [www.silnovo.in] (the “Site”), operated by Silnovo, an individually owned online store based in India.

1. Information We Collect

When you browse our Site, place an order, or interact with us, we may collect the following information:

a. Personal Identifiers
Your name, email address, phone number, and shipping or billing address.

b. Payment Information
UPI ID, credit/debit card details, or other payment information. All payments are securely processed through trusted Indian payment gateways such as Razorpay, Cashfree, or PayU. Silnovo does not store your payment credentials.

c. Device Information
IP address, browser type, time zone, cookies, and how you interact with our Site.

d. Order Information
Products purchased, price details, delivery information, returns or exchanges, and shopping preferences.

e. Marketing Preferences
Your subscription status, communication preferences, and engagement with our promotional emails or advertisements.

Information is collected directly from you when you browse, register, subscribe, or place an order on our Site.

2. How We Use Your Information

We use your personal information to:

Process and fulfill your orders, including payment, shipping, and delivery.
Communicate with you regarding your orders, returns, or customer queries.
Improve, personalize, and optimize your shopping experience.
Send promotional offers or updates (only with your consent).
Prevent fraudulent transactions and enhance security.
Comply with applicable Indian legal, tax, and accounting requirements.

3. Sharing Your Information

We share your information only with trusted third parties necessary for providing our services, including:

Shopify: Our e-commerce platform provider, which securely stores order and customer data.
Courier Partners: For order delivery (e.g., Bluedart, Delhivery, Ecom Express, ShadowFax, XpressBees).
Payment Gateways: For secure payment processing (e.g., Razorpay, PayU, Cashfree).
Service Providers: For analytics, customer service, advertising, and email marketing support.
Legal Authorities: When required to comply with Indian laws, regulations, or government orders.

We do not sell, rent, or trade your personal data for marketing purposes.

4. Data Storage and Retention

Your personal information is securely stored using Shopify’s international servers and other trusted service providers. Data is retained only as long as necessary for:

Order fulfillment and after-sales support
Legal and financial compliance
Security and fraud prevention

Once your data is no longer needed, it is permanently deleted or anonymized.

5. Cookies and Tracking Technologies

Silnovo uses cookies and similar tracking technologies to improve your browsing experience, analyze traffic, and show relevant ads.

Types of Cookies Used:

Essential Cookies: Required for basic functions like checkout and login.
Performance Cookies: Help us understand how visitors use our Site to improve its performance.
Marketing Cookies: Display personalized ads based on your preferences.

You can manage or disable cookies through your browser settings. However, some features of the Site may not function properly without them.

6. Your Rights (Indian Residents)

You have the right to:

Access the personal data we hold about you.
Request correction of any inaccurate or incomplete information.
Withdraw your consent to receive marketing communications at any time.
Request deletion of your personal data (subject to legal obligations).

To exercise these rights, please contact us at support Silnovoinfo@gmail.com.

7. Data Security

We use industry-standard security measures such as encryption, access controls, and secure payment gateways to protect your personal information.
While we take every precaution, no online system or transmission is completely secure. You share information with us at your own risk.

8. Children’s Privacy

Silnovo does not knowingly collect or solicit personal information from individuals under 18 years of age. If we learn that data from a minor has been collected, we will delete it immediately.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. Any updates will be posted on this page with a revised effective date. We encourage you to review this page regularly.